Menu
Oracle, Oregon officials once discussed faulty website technology as Healthcare.gov fix

Oracle, Oregon officials once discussed faulty website technology as Healthcare.gov fix

Oregon has since scrapped its site, Cover Oregon, and will use the federal Obamacare site

On at least one occasion, technology behind Oregon's faulty health insurance website was discussed as a possible fix for problems that initially beset Healthcare.gov, the federal insurance exchange that underpins Obamacare.

"How is Oregon's exchange looking? Any possibility it could be the answer to an overhaul," Oracle executive Donna-Mae Shyduik asked in an Oct. 19 email, which was obtained this week by the Oregonian newspaper.

"I think it could be," answered then-Oregon Health Authority CIO Carolyn Lawson, according to the newspaper. "The core of the application, the rules engine, is solid. What we are seeing now are product integration issues. Should be settled in about a week."

Dubbed Cover Oregon, the site was supposed to go live Oct. 1 along with Healthcare.gov but was beset by rampant performance problems.

Despite Lawson's rosy prediction, Cover Oregon still isn't fully functional and the state has decided to scrap its site in favor of Healthcare.gov, which has been stable for months, although Accenture recently landed a US$121 million contract to fix some remaining issues.

Cover Oregon's woes have created a political firestorm that led to the departure of key officials, including Lawson, who has accused the state of engaging in a "substantial cover-up" meant to shift blame away from itself and onto her and Oracle.

Other emails obtained by the Oregonian paint a more nuanced picture of the relationship between Oracle and Cover Oregon officials, particularly Lawson.

In an Oct. 14 email, she complained to a co-worker about an Oracle executive who was "working very hard to 'manage my expectations' but not working to deliver what is needed," according to the newspaper.

Lawson couldn't be reached for comment Thursday. Oracle spokeswoman Deborah Hellinger declined comment.

Independent reviews of the Cover Oregon project have found fault with both Oracle and the state.

Oregon has withheld millions of dollars in payments from Oracle and is reserving its right to sue. But Oracle recently gave a public indication that it wants to avoid a messy legal entanglement.

"Oracle looks forward to providing any assistance the State needs in moving parts of Oregon's health care exchange to the Federal system if it ultimately decides to do so," Hellinger said in a previous statement. "Oracle will continue to support the State in providing long term solutions for Oregonians, and to assist with its ongoing health care modernization efforts."

Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags governmentIT managementOraclelegalservicessoftwareindustry verticalshealth careGovernment use of IT

Featured

Slideshows

The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP has honoured its leading partners in New Zealand during 2018, following 12 months of growth through the local channel. Unveiled during the fourth running of the ceremony in Auckland, the awards recognise and celebrate excellence, growth, consistency and engagement of standout Kiwi partners.

Meet the top performing HP partners in NZ
Show Comments