Auckland-based Zeacom, a developer of contact centre and business process automation solutions, has announced version 8.0 of Enghouse Interactive Communications Center (EICC).
The solution was previously called Zeacom Communications Center.
According to the firm, version 8.0 adds multi-channel handling to TouchPoint, increasing and modernising the toolkit for customer interactions.
"EICC 8.0 and multi-channel TouchPoint help contact centres manage interactions more efficiently, while offering an improved experience for customers and agents, on the world's leading telephony platforms," said David Gortner, director of software development at Zeacom Limited.
"TouchPoint remains at the core of EICC 8.0 which is now distributed to new international markets, highlighting the contribution of our R&D team as a centre of excellence within Enghouse Interactive."
The product also supports nine languages, with the addition of French,Italian, Simplified Chinese, French Canadian, and Brazilian Portuguese to an existing list that includes English, German, Russian, and Latin American Spanish.
"Our ongoing investment in new languages has resulted in significantly stronger interest throughout the Americas and Europe," added Gortner.