Menu
New version of contact centre solution launched

New version of contact centre solution launched

The solution now supports nine languages, according to Zeacom

Auckland-based Zeacom, a developer of contact centre and business process automation solutions, has announced version 8.0 of Enghouse Interactive Communications Center (EICC).

The solution was previously called Zeacom Communications Center.

According to the firm, version 8.0 adds multi-channel handling to TouchPoint, increasing and modernising the toolkit for customer interactions.

"EICC 8.0 and multi-channel TouchPoint help contact centres manage interactions more efficiently, while offering an improved experience for customers and agents, on the world's leading telephony platforms," said David Gortner, director of software development at Zeacom Limited.

"TouchPoint remains at the core of EICC 8.0 which is now distributed to new international markets, highlighting the contribution of our R&D team as a centre of excellence within Enghouse Interactive."

The product also supports nine languages, with the addition of French,Italian, Simplified Chinese, French Canadian, and Brazilian Portuguese to an existing list that includes English, German, Russian, and Latin American Spanish.

"Our ongoing investment in new languages has resulted in significantly stronger interest throughout the Americas and Europe," added Gortner.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags contact centreZeacomtouchpointDavid GortnerEnghouse SystemsZeacom Communications Centerenghouse interactive communications center

Featured

Slideshows

Leading female front runners of the Kiwi ICT industry honoured at 2019 WIICTA

Leading female front runners of the Kiwi ICT industry honoured at 2019 WIICTA

Reseller News has honoured the leading female front runners of the New Zealand ICT industry at the 2019 Women in ICT Awards (WIICTA) in Auckland. The awards recognised standout individuals across six categories, spanning Entrepreneur, Rising Star, Shining Star, Community, Technical and Achievement. Photos by Gino Demeer.

Leading female front runners of the Kiwi ICT industry honoured at 2019 WIICTA
Reseller News kicks off awards season in 2019 with Judges' Lunch

Reseller News kicks off awards season in 2019 with Judges' Lunch

The 2019 Reseller News Innovation Awards has kicked off with the Judges Lunch in Auckland with 70 judges in the voting panel. The awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors. Photos by Christine Wong.

Reseller News kicks off awards season in 2019 with Judges' Lunch
Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomed 2018 inductees - Chris Simpson, Kendra Ross and Phill Patton - to the third running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing landscape of the technology industry in New Zealand, while outlining ways to attract a new breed of players to the ecosystem. Photos by Gino Demeer.

Reseller News welcomes industry figures for 2019 Hall of Fame lunch
Show Comments