Menu
Amazon offers gift cards, shipping refunds for late deliveries

Amazon offers gift cards, shipping refunds for late deliveries

The company blames delivery companies for the delays

Amazon.com is offering US$20 gift cards and refunds on shipping charges to customers who did not get their Christmas orders on time.

The online retailer is blaming the delivery companies for the widespread delays.

"Amazon fulfillment centers processed and tendered customer orders to delivery carriers on time for holiday delivery," Mary Osako, a company spokeswoman, said in an emailed statement Thursday. "We are reviewing the performance of the delivery carriers."

The company has refunded any shipping charges associated with impacted shipments in addition to offering the gift card. It did not disclose how many customers had been affected by the delays.

The delays highlight that even as online retail sales are picking up, the physical infrastructure for deliveries may often fall short of the requirements. United Parcel Service of America said on its website on Thursday that it "experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible." UPS has resumed normally scheduled service on Thursday, it added.

"UPS stole XMAS this year...waiting for a bunch of packages," wrote an user on Facebook. Competitor FedEx was also criticized online.

"Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume," FedEx said in a statement Thursday. "Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents."

U.S. shoppers using desktops spent about $42.8 billion between Nov. 1 and Dec. 22, up from $38.9 billion in 2012, according to digital analytics firm comScore. The figures do not include purchases through mobile devices.

The complaints about late deliveries came as Amazon.com reported that the entire 2013 holiday season was the best ever for the retailer, with more than 36.8 million items ordered worldwide on Cyber Monday, the Monday after Thanksgiving in the U.S., which was a record-breaking 426 items per second.

Some other retailers also reported delays.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags internete-commerceamazon.comInternet-based applications and servicesUnited Parcel Service

Brand Post

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments