Salmat launches Cloud-based feedback aggregator

Salmat launches Cloud-based feedback aggregator

Scalable ‘Listen’ solution designed to unify data from numerous mediums

Integrated digital communications specialist, Salmat Digital, has launched its Listen software which aggregates customer feedback from multiple channels, such as email, IVR, SMS, social media, and QR codes.

In partnership with customer intelligence software vendor, Allegiance, the Cloud-based solution intends to eliminate the challenges associated with understanding customer sentiment communicated via a range of mediums.

“Listen supports the development and implementation of an organisations customer experience strategy, making the execution of multi-channel feedback programs easier,” Salmat Digital chief executive officer (CEO), Peter Anson, said.

“We understand from speaking to our clients that they require solutions to help them navigate through the data overload and quickly deliver insights to keep their business ahead of the competition.”

According to Salmat Digital, the feedback gathered by Listen can be sliced and diced by non-technical users to create actionable insights with ready-to-go reports. The goal is to accelerate a business’ ability to communicate and act on customer insights.

Listen also manages unstructured data, converting information such as customer verbatim comments into clear and actionable insights through a web-based interface.

Follow Us

Join the newsletter!

Error: Please check your email address.

Tags Allegiancecustomer feedbackCloudSalmat Digitalsoftware



Sizing up the NZ security spectrum - Where's the channel sweet spot?

Sizing up the NZ security spectrum - Where's the channel sweet spot?

From new extortion schemes, outside threats and rising cyber attacks, the art of securing the enterprise has seldom been so complex or challenging. With distance no longer a viable defence, Kiwi businesses are fighting to stay ahead of the security curve. In total, 28 per cent of local businesses faced a cyber attack last year, with the number in New Zealand set to rise in 2017. Yet amidst the sensationalism, media headlines and ongoing high profile breaches, confusion floods the channel, as partners seek strategic methods to combat rising sophistication from attackers. In sizing up the security spectrum, this Reseller News roundtable - in association with F5 Networks, Kaspersky Lab, Tech Data, Sophos and SonicWall - assessed where the channel sweet spot is within the New Zealand channel. Photos by Maria Stefina.

Sizing up the NZ security spectrum - Where's the channel sweet spot?
Show Comments