New Zealand-developed, Cloud-based knowledge management and collaboration solution for IT managed services providers (MSPs), Stella, will make its global debut on November 13 at the Connectwise IT Nation conference in Orlando, Florida.
Stella was developed by NZ managed services provider (MSP), CodeBlue. It has since spun off to become its own company on the back of a deployment phase which has seen it being used to help support more than 10,000 CodeBlue customers in NZ alone.
According to Stella co-founder and executive director, Ken Davis, the solution has also generated strong interest in the US market, with two pilot sites signed up after one visit.
“Stella delivers four key things that MSPs really need,” Davis said. “That’s site documentation with full version control, a client-specific knowledge base engine, a customer self-service portal, and a very sophisticated and effective reporting and business intelligence (BI) solution for customers.”
Davis claims Stella’s strong and immediate uptake is a result of its simplicity, eliminating issues behind tedious documentation processes, and resulting in first call service desk resolution of more than 80 per cent.
“From customer onboarding with initial system review, quarterly update reviews, roadmaps and strategic planning based on up-to-date historical performance data. You name it, Stella enables it.”
Davis has marked Stella as ‘ready to ship’, and is supported by a full-time development team of five in addition to sales and management staff.