Debt management company, Baycorp, has chosen Gen-i’s Voice Connect solution as its session initiated protocol (SIP) trunking service, claiming it will help improve its core business performance.
Voice Connect is a SIP which supports voice over IP (VoIP) telephony. The deployment is expected to meet WAN, Internet, and SIP requirements over one access connection.
According to Baycorp NZ country manager, Alex Cruden, Voice Connect was selected due to the scalability of Gen-i’s WAN service across the country.
“One of the key deliverables that Voice Connect will provide us is its capacity to improve performance in our core business of debt recovery,” Cruden said.
“To succeed in this business, we need to be able to increase our number of completed calls, while having enough capacity to continue doing business even when demand is high. Without a strong core network, meeting these targets is impossible.”
In addition to Voice Connect, Baycorp will have access to Gen-i’s full service delivery platform which will provide a range of ReadyCloud products, including the Collaboration solution.
“What an end-to-end service means for Baycorp is a single point of management and accountability, which will reduce complexity for their systems,” Gen-i corporate clients general manager, Steve Mills, said. “It will also enable us to minimise risk by providing network redundancy and failover options for Baycorp.
Gen-i will be migrating Baycorp’s services over the next few months, according to a statement.