DRSL builds solution using Resolve software

DRSL builds solution using Resolve software

CloudBase to allow DRSL to utilise electronic work management model for automation

Conflict management and dispute resolution company, Dispute Resolution Services (DRSL), has selected Resolve Software Group’s CloudBase software to implement a business-critical hosted Dynamic Case Management (DCM) solution.

Hosted in NZ, the solution will provide end-to-end management of disputes between organisations and the people with whom they come into contact.

DRSL said CloudBase was chosen because it is an innovative, patented, Cloud-native, platform-as-a-services (PaaS) solution for DCM. It combines all input (physical, electronic, audio, video) with collaboration (peers, customers, regulatory, experts) and technology (office, ECM, CRM, BPM, transactional) into milestone, business rule and meta data-driven tasks.

DRSL also believes CloudBase will provide is with the flexibility and scalability to allow it to adjust as the company grows or clients’ needs change.

The implementation of CloudBase is expected to allow DRSL to accomplish its goal of realising an electronic work management model, moving away from its existing paper-heavy processes.

It will also support a national model for automated work assignment and distribution, where all cases move into a central pool and are then allocated to staff based on availability, workload and skills.

Applicants and representatives will be able to access resolution services, submit and receive information, view case information, respond to schedule requests, and interact with DRSL via a web portal.

Follow Us

Join the newsletter!

Error: Please check your email address.

Tags Dispute Resolution ServicesDynamic Case ManagementpartnershipsoftwareDRSLresolve



Sizing up the NZ security spectrum - Where's the channel sweet spot?

Sizing up the NZ security spectrum - Where's the channel sweet spot?

From new extortion schemes, outside threats and rising cyber attacks, the art of securing the enterprise has seldom been so complex or challenging. With distance no longer a viable defence, Kiwi businesses are fighting to stay ahead of the security curve. In total, 28 per cent of local businesses faced a cyber attack last year, with the number in New Zealand set to rise in 2017. Yet amidst the sensationalism, media headlines and ongoing high profile breaches, confusion floods the channel, as partners seek strategic methods to combat rising sophistication from attackers. In sizing up the security spectrum, this Reseller News roundtable - in association with F5 Networks, Kaspersky Lab, Tech Data, Sophos and SonicWall - assessed where the channel sweet spot is within the New Zealand channel. Photos by Maria Stefina.

Sizing up the NZ security spectrum - Where's the channel sweet spot?
Show Comments