Menu
DRSL builds solution using Resolve software

DRSL builds solution using Resolve software

CloudBase to allow DRSL to utilise electronic work management model for automation

Conflict management and dispute resolution company, Dispute Resolution Services (DRSL), has selected Resolve Software Group’s CloudBase software to implement a business-critical hosted Dynamic Case Management (DCM) solution.

Hosted in NZ, the solution will provide end-to-end management of disputes between organisations and the people with whom they come into contact.

DRSL said CloudBase was chosen because it is an innovative, patented, Cloud-native, platform-as-a-services (PaaS) solution for DCM. It combines all input (physical, electronic, audio, video) with collaboration (peers, customers, regulatory, experts) and technology (office, ECM, CRM, BPM, transactional) into milestone, business rule and meta data-driven tasks.

DRSL also believes CloudBase will provide is with the flexibility and scalability to allow it to adjust as the company grows or clients’ needs change.

The implementation of CloudBase is expected to allow DRSL to accomplish its goal of realising an electronic work management model, moving away from its existing paper-heavy processes.

It will also support a national model for automated work assignment and distribution, where all cases move into a central pool and are then allocated to staff based on availability, workload and skills.

Applicants and representatives will be able to access resolution services, submit and receive information, view case information, respond to schedule requests, and interact with DRSL via a web portal.


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags softwarepartnershipresolveDispute Resolution ServicesDynamic Case ManagementDRSL

Featured

Slideshows

Looking back at the top 15 M&A deals in NZ during 2017

Looking back at the top 15 M&A deals in NZ during 2017

In 2017, merger and acquisitions fever reached new heights in New Zealand, with a host of big name deals dominating the headlines. Reseller News recaps the most important transactions of the Kiwi channel during the past 12 months.

Looking back at the top 15 M&A deals in NZ during 2017
Kiwi channel closes 2017 with After Hours

Kiwi channel closes 2017 with After Hours

The channel in New Zealand came together to celebrate the close of 2017, as the final After Hours played out in front of a bumper Auckland crowd.

Kiwi channel closes 2017 with After Hours
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP honoured leading partners across the channel at the Partner Awards 2017 in New Zealand, recognising excellence across the entire print and personal systems portfolio.

Meet the top performing HP partners in NZ
Show Comments