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Mobility in the enterprise: Who should hold the hot potato?

Mobility in the enterprise: Who should hold the hot potato?

Mobility touches multiple facets of IT -- platform choice, application development, customer engagement.

On this we can agree: Mobility is a matrix of madness for enterprise IT.

The current explosion of tablet, smartphone, netbook and laptop options creates a complicated hardware equation. Cross-platform or OS-specific application development affects software, security and management decisions. The desire to give both customers and employees access to back-end enterprise applications is just one more monkey wrench in the mix.

"Mobile is changing all the rules, whether you're on the IT side or the line-of-business side," says Bob Egan, CEO of Sepharim Group, a Boston-based mobility consulting firm. "We've gone from a homogeneous environment to a heterogeneous environment with multiple screens and operating systems. It's a capacity issue, a security and authentication issue and a policy issue. It's a brave new world for organizations to deal with."

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