Menu
Legal battle between Cisco and Multiven flares up with EU antitrust complaint

Legal battle between Cisco and Multiven flares up with EU antitrust complaint

Multiven has renewed its accusations that Cisco abuses its position by tying software bug fixes to its maintenance services

The feud between Cisco Systems and maintenance service provider Multiven has come to Europe with the filing of a new antitrust compliant over how Cisco provides software updates.

Multiven offers cloud-based services with which organizations can manage, monitor and maintain their IT network assets. Because of Cisco's dominance in the networking sector any management vendor's tools and services need to be compatible with its equipment.

The antitrust complaint filed with the European Commission on Aug. 20 is just the latest encounter in the feud between Multiven CEO and founder Peter Alfred-Adekeye and his former employer Cisco. Multiven filed an antitrust suit with the Swiss Competition Commission in February last year, while the companies settled a case in the U.S. back in 2010.

As part of the latter case, Multiven alleged that Cisco orchestrated Alfred-Adekeye's arrest on hacking charges, which Cisco vehemently denied. Multiven earlier this year also accused Cisco of stealing thousands of proprietary and copyright data files from its knowledge base.

In its latest complaint, Multiven again alleges that Cisco abuses its dominant position to harm consumers by bundling and tying software bug fixes, patches and updates for its operating system and application software to its maintenance services, dubbed SMARTnet.

This approach is in contrast to that of vendors such as Apple, Hewlett-Packard, Microsoft and many others, which offer these types of "necessary and crucial" software updates for free, Multiven said on Tuesday.

"Cisco's refusal to make all software updates freely available to all customers that have purchased its software not only stifles free and fair competition but also puts the Internet at risk of avoidable cyberattacks on a daily basis," Alfred-Adekeye said in a statement.

The complaint also alleges that Cisco engages in a series of illegal anti-competitive acts, including coercing its 52,000 reseller partners to refuse to deal with Multiven and other companies that compete with SMARTnet.

Cisco wasn't immediately available for comment, but has in the past said that users are not required to buy Cisco's services and that thousands of partner companies offered service programs, including bug fixes, for its equipment.

This isn't the first time a third-party software maintenance provider and a large vendor are involved in a legal battle. Oracle has, for example, cracked down on a number companies it claims are providing support services for its products in an illegal fashion, including Rimini Street.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags managementlegalNetworkingnetworking hardwareantitrustCisco SystemsMultiven

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments