Menu
HP weathers supply storm

HP weathers supply storm

THE ‘perfect storm’ that has caused a major backlog of orders for Hewlett-Packard hardware should pass by the end of this month.

At the same time as HP upgraded to a new supply chain management system, the company experienced a leap in new sales, creating the ideal scenario for the long delivery waiting times that ensued.

But, according to HP New Zealand personal systems general manager Donna Fyfe, the company has committed a large amount of resources to combat the problem, saying the channel should already have seen an improvement this week. “We are shipping huge volumes and should have everything back to normal by the end of this month,” she says.

Fyfe says the backlog was caused by logistical complications during the transition to the new system, Fusion, and was exasperated by a rise in sales.

Switching to the new system was the final phase in integrating the systems of HP and Compaq following their merger.

For Andrew Bain managing director of specialist HP distributor Exeed, the upgrade and increase in sales created a “perfect storm”.

“We had an incremental leap in sales in February at the same time the supply chain system was being changed.”

While not seeing any cancelled sales over the delays, Bain says they could have prompted some resellers to turn to other vendors. He adds the backlog affected Exeed’s ability to quote accurate stock arrival times. Fyfe is positive the issue will be resolved by the end of March.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments