Service Direct teams with Lansmart

Service Direct teams with Lansmart

WELLINGTON firm Lansmart has joined with Auckland company Service Direct to form Lansmart South Auckland.

The deal, effective from May 3, sees Lansmart take over most of the Mt Wellington company’s assets and staff.

Service Direct owner Darren Clarke, who started the company in 2000, has become Lansmart’s Auckland sales manager.

The ownership change is an extension of a one-year partnership in which Service Direct has been looking after Lansmart’s Auckland customers and Lansmart has been doing the same for Service Direct in the capital city.

Clarke says it was time to sell up because he found as a sole owner that it was getting harder to cope with “compliance costs. This deal allows me to get back in front of my customers. [Compliance costs] have dragged us away from the front line.”

Lansmart’s “infrastructure and formula-based” approach to implementing and supporting Microsoft platforms should “enhance” service to his customers, Clarke says.

“[Lansmart] knows what they can do and can’t do. They are very Microsoft focused in their solution. They don’t do Linux, they don’t do Apple.”

Clarke would like to keep the Service Direct name alive for customers who purchase products and services in which Lansmart does not specialise. These include Cisco and some hosting services.

Lansmart director Glen Houlihan, who with Daryl Peterson, started the company three-and-a-half years ago, says it was logical that his company would join forces with Service Direct.

“We found that the product sets between the two businesses was similar.”

Houlihan says Lansmart’s narrow product range — namely Microsoft, Hewlett-Packard, Symantec and Veritas — has been a reason for its success.

“We believe our customers want to be mainstream and avoid the hassles of being leading edge.” The purchase takes Lansmart’s payroll to around 16 and the company is looking at opening a Christchuch office.

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