DESKTOP Technology Services (DTSL) has gained a much-desired foothold on Auckland’s North Shore and access to an e-commerce portal with the purchase of Digital Business Centre (DBC).
The Albany-based business becomes DTSL’s sixteenth branch at a time when it was plotting expansion to the North Shore to fuel its growth in the Auckland region. And with a strong e-commerce focus as one of three Hewlett-Packard e-business partners in the country, DBC provides DTSL with an established online presence.
Managing director Ian McGough says the new branch enables the company to better service customers on both sides of the Waitemata Harbour.
North Shore customers had been serviced from the Green Lane branch, but the city’s traffic woes was straining service delivery.
“As a service-based company we need to have staff on both sides of the harbour to quickly respond to our customers,” he explains.
Although the new branch will be renamed DTSL, the Digital Business Centre name will be retained as the e-commerce brand for the group.
Former DBC owner Chris Hawthorne will head up this part of the business and says he decided to sell DBC as it had reached a point where either further expansion or becoming part of a larger group became necessary to support its customer base.
Both McGough and Hawthorne say the two companies make a good fit, combining DBC’s e-commerce skills with DTSL’s services structure. “The combination [creates] a powerful force,” says Hawthorne.
DBC also had a Hawkes Bay branch, which will be merged into DTSL’s branch in the area.