SYSTEMS integrator Axon has invested $500,000 in new technology to help it snare more services business.
The Auckland-based company is rolling out what software vendor BMC claims is its first New Zealand implementation of its Remedy HelpDesk and related Patrol software.
Axon marketing and corporate general manager Scott Green says the IT solutions and services company has grown 30% a year for the past three years, which has forced the investment in new technology and processes.
Axon has introduced new staff training and performance systems, brought itself up to new ISO 9000 standards, upgraded its WAN, Office and Active Directory systems, and finally installed Remedy and Patrol.
The company is also refurbishing or relocating offices, with new offices in Christchurch and Auckland.
The Remedy Helpdesk is a call management system, due to go live in August, which will allow more efficient logging and filtering of calls, he says.
The related Patrol Express and Event Manager software will also help Axon better develop service-level agreements and detect and resolve IT problems.
The new systems will also allow customers to access information through the Axon website to view and update performance reports, service level agreements and other information.
Green says BMC was chosen because of the tight integration between the call management and monitoring systems with Axon’s other systems, which include IBM’s Tivoli.
The new BMC platform will be used by most of Axon’s 170 employees (an increase of 30 over the past year) and support more than 100 contract clients, including Genesis Power, Tower, Parliamentary Services and Fulton Hogan.