Menu
SPL has the answer

SPL has the answer

SOFTWARE Productivity (SPL) has picked up the New Zealand distribution rights for FlexAnswer, a natural language question-answering solution designed to improve web-based customer services. Customers can ask, in plain English, questions regarding any aspect of the company’s activities, products and services.

SPL director John Hislop says the Singapore tax office recently reduced call levels by 34% after installing FlexAnswer to handle tax-payer questions.

The algorithm was designed by two British academics as part of a research project and subsequently commercialised by Singaporean company Agathos, which has bought the intellectual property.

“All questions asked by customers, and the answers provided, are added to the knowledge base, thus making the information available any time to anyone who is allowed access,” Hislop says.

“As well as the web-based self-service solution, FlexAnswer allows call centre operators to key-in questions, and get answers, as they are asked over the phone.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

New Zealanders kick-started EDGE 2018 with a bout of Super Rugby before a dedicated New Zealand session, in front of more than 50 partners, vendors and distributors on Hamilton Island.​

EDGE 2018: Kiwis kick back with Super Rugby before NZ session
EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018 kicked off with a dedicated New Zealand track, highlighting the key customer priorities across the local market, in association with Dell EMC. Delivered through EDGE Research - leveraging Kiwi data through Tech Research Asia - more than 50 partners, vendors and distributors combined during an interactive session to assess the changing spending patterns of the end-user and the subsequent impact to the channel.

EDGE 2018: Kiwis assess key customer priorities through NZ research
Show Comments