Menu
Toshiba: flaw has minimal impact in NZ

Toshiba: flaw has minimal impact in NZ

Toshiba expects minimal impact to local customers and resellers after announcing a global programme to replace faulty memory modules in certain models of its notebook computers on Monday.

Mark Whittard, Toshiba general manager for Australia and New Zealand says while it is difficult to say how many affected machines were sold in the country, the number is expected to be minimal.

The programme covers Toshiba notebooks that have been on sale since April 2002 and the programme covers 27 models globally, of which only eight were sold in New Zealand. They are the Tecra S1, M1, M2 and 9100; Portege R100 and M200; Satellite 2400 and M30.

Toshiba says the potentially faulty component was supplied by third parties, but is not identifying the manufacturer or manufacturers. This disclosure is believed to be prohibited by a non-disclosure agreement between the supplier and Toshiba.

Globally Toshiba has sold about 650,000 computers that contain the type of memory module in question that the company believes could cause a blue-screen error, machine lockup or memory data corruption when the machine is activated from sleep mode.

“It is a theoretical problem and there has not been one reported case of it actually occurring,” says Whittard.

The discovery of the fault came after Hewlett-Packard announced a similar issue with a number of its older models in June this year. This sparked an investigation by Toshiba into whether its machines are affected.

Whittard points out that the programme is not a product recall, but a voluntary replacement programme. Customers owning the models identified can download or order on a free CD a utility tool that determines whether their machine may be affected. They then have the option to order a replacement module free of charge, which is user installable in most instances, says Whittard.

The programme will not affect Toshiba resellers, says Whittard, and they only need to refer customers to a website containing the diagnostic tool or to a specially created toll free support number.

According to HP New Zealand notebook manager Simon Molloy the company launched its own memory replacement programme in June, which addresses an issue HP detected with some notebook architectures and some third party memory modules.

HP’s programme runs until the end of December and Toshiba’s until April 30, 2005.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP has honoured its leading partners in New Zealand during 2018, following 12 months of growth through the local channel. Unveiled during the fourth running of the ceremony in Auckland, the awards recognise and celebrate excellence, growth, consistency and engagement of standout Kiwi partners.

Meet the top performing HP partners in NZ
Show Comments