Menu
Wyse sets up service centre

Wyse sets up service centre

IN A move to formalise its service arrangements in New Zealand, thin-client vendor Wyse Technology has appointed Datacom Engineering Services as its authorised service provider in the country.

Selected with input from Wyse’s local distributor MPA New Zealand, Datacom Engineering Services will manage a new Wyse Authorised Service Centre in Auckland.

According to Steve Macmillan, managing director of MPA, the move formalises pre-

vious service arrangements in order to meet the service needs of the growing Wyse-installed base in the country.

“It builds on what we had in place before and will lift the profile of Wyse’s servicing capabilities in New Zealand,” he says.

Macmillan adds that since Datacom Engineering Services already provides servicing for a number of other prominent vendors, it has the background systems in place to support Wyse’s customers.

Even though Datacom Engineering Services is part of the same group of companies as Datacom Services, which is a Wyse reseller, Macmillan does not expect the arrangement to cause channel conflict.

“Based on the feedback we had from our resellers we are entirely comfortable that we will not see any conflict,” he says, adding Datacom Engineering Services had a good reputation in the channel as an effective return to base service organisation.

Datacom Engineering Services will provide complete warranty, non warranty and enhanced warranty services to Wyse customers, who will now also have access to a toll-free service line.

Additional service centres may eventually be opened in other centres, says Macmillan.

“We will review this second quarter of this year, but want to bed down the Auckland centre first and give Datacom time to prepare other centres.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments