A NEW strategy by NetIQ aims to help its partners draw on existing skills to provide customers with a broader offering to assure service levels.
The vendor’s Knowledge-Based Service Assurance scheme provides a new approach to aligning IT security and systems mana-gement with broader business goals.
According to Matt Dircks, NetIQ’s US-based vice president and general manager of security products, the strategy transcends the company’s range of security and system management offerings.
He says Knowledge-Based Service Assurance and the products that support it are designed to help IT departments address their core challenges in an integrated
fashion. The issues covered include measuring and managing risk; remaining compliant with corporate policies and new legislation; managing operational structure and change; and providing increased network security, availability and performance.
It also provides resellers the opportunity to not only be technology partners, but business advisors as well.
“It enables them to go deeper and broader into their existing accounts and be more relevant at higher levels. Rather than being seen as a technical resource, we are helping partners to be seen more as business enablers. This is important as partners look for ways to differentiate themselves,” he says. The NetIQ products covered by Know-ledge-Based Service Assurance include its AppManager, Security Manager, Vulnerability Manager and Security Administration suites.
Resellers with skills in any of these can expand to the other suites in a modular fashion and enable customers to progressively adopt increasing levels of Knowledge-Based Service Assurance, says Dircks.
This is accomplished through a service-oriented architecture that allows the suites to leverage common infrastructure components as well as common reporting, analytics and dashboards. “It is about tying these products together in a way that enables companies to meet service levels and business objectives,” says Dircks.