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Patrol successor channel friendly

Patrol successor channel friendly

DETAILS of BMC’s new systems management tool, which fuses its Patrol and Patrol Express offerings, were announced this week.

The new BMC Performance Manager will provide both the agent-based and agentless monitoring capabilities currently available in Patrol and Patrol Express.

BMC product development director Sean Ducleax says Performance Manager is a channel-ready offering.

“It is easy to sell and implement,” he says.

Ducleax says BMC Performance Manager is an evolution of Patrol and brings together the robustness and richness of Patrol classic with the ease of use and implementation of Express at a technological and licensing level.

A single licensing model is being rolled out in June, with architectural consolidation following in December.

“A single architecture eases the deployment, proof of concepts and implementation. We will speed the time partners spend with their customers,” says Ducleax.

BMC New Zealand country manager Dave Dodds says feedback from local channel partners has been positive.

“They say that by simplifying our licensing it will make it easier to do business with us,” he says.

Meanwhile, he says the recent decision by BMC to cut its staff numbers by 12% worldwide reflects that it is doing more business through the channel.

“We are reducing the number of accounts we are dealing with directly,” he says.

But the company does not plan to expand its partner base, which includes Axon, Oxygen, Unisys and Planwell, with the new offering.

“We want to protect our partners’ investment in BMC and see no gaps in our coverage,” says Dodds.

Ducleax says around 80% of BMC customers in New Zealand use Patrol or Patrol Express, adding BMC Performance Manager will help them reduce ongoing management costs of IT infrastructure from a personnel and hardware perspective.

“Our customers roughly spend 70% of their IT budgets on pure maintenance and operation. With the new solution they can shift that investment to the value-add activities of the organisation,” he says.


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