Esker Software and distributor MPA New Zealand have dissolved their relationship as the document management software vendor pursues a direct sales model.
Now Esker is asking customers to contact it directly saying it will provide them with sales and technical support.
Steve Macmillan managing director of MPA says the two companies have spent months in talks on the future of their partnership after Esker embarked on a more direct route last year.
“It was becoming frustrating not reaching a conclusion and eventually we decided to call it quits,” he says.
“From a business perspective it is not a major issue. It was not a growing brand for us. We have plenty of irons in the fire.”
Since last year Esker only involved the channel in supporting its legacy products and has been selling its newer delivery software directly says Macmillan.
“It would be possible to sell the software through the channel but their preference is not to do that,” he says.
In a statement James Elkington, Esker’s Sydney-based managing director says the dissolution of our working relationship with MPA is unfortunate.
“Esker has taken a number of steps to ensure that our customers will not receive anything less than the best possible service from Esker Software,” he says.
“The team and I look forward to delivering the best possible products and services to our New Zealand customers.”
Esker would not elaborate on the statement with a spokesperson saying there is nothing further to add.
MPA had been distributing the range for a number of years, according to Macmillan.