COMMUNICATION vendor Teleware has released is intelligent eXchange SoftSwitch into the region and describes it as the first product of its type.
SoftSwitch is an SIP (session initiated protocol)-based IP-PBX and is the first open stan-dards-based telephony switching system which Mike Blanchard, Teleware managing director Australia New Zealand, says is unique.
“Businesses can continue with their existing PBX while migrating to IP at their pace but still benefit from next-generation intelligent functions on either architecture,” he says.
Blanchard believes this offers several advantages for Teleware’s channel partners because they can offer existing customers a risk-free option, thereby adding another string to their bow. “VoIP is still an emerging technology but with SoftSwitch customers aren’t locked into one environment. As new standards come along, Teleware will integrate them into our applications, but I believe SIP will be the future standard.”
Teleware’s current local partners include Datacraft, IBM and Zintel, but Blanchard says he will shortly announce an agreement with a new regional channel partner.
At the same time the company is supplying a free soft phone, iX-Fone, and an optional PC-based operator console.
Analyst group Gartner has endorsed this approach and says that by only charging customers a low licence fee for the softphone software, which lets PCs become voice and video terminals, Teleware is setting an example other vendors should follow.