At the recent Tuanz innovation awards wireless CRM developer Datasquirt took out top honours for its Contact SMS solution.
Julian Smith, Datasquirt general manager, says the award represents the legitimisation of the SMS channel in the contact centre industry.
“For us it’s a sign of credibility and shows Contact delivers what it promises,” he says.
Tuanz judges say they chose Contact for its flexible design and ability to allow a contact centre to gain visible results in a few days, with only modest IT and capital investment.
Smith says over 200 licences have now been sold, both through his company’s direct channel and reseller partner Gen-i.