AS a result of increased business in the capital, voice recognition provider Vecommerce has opened up a second New Zealand office and expanded its operations team.
Jack Riley has joined as business development manager, taking charge of the recently opened Wellington office and two engineers have been appointed to the development team.
Prior to joining Vecommerce, Riley worked for Telstraclear, one of the company’s biggest partners, where he introduced voice self-service to the Ministry of Social Development and several other govern-
Paul Magee, managing director, says his company had always planned to open an office in Wellington but he needed to recruit the right people.
“It’s still the centre of decision making, not just government agencies but also banks and corporate clients. Not to have a presence in Wellington is a bit of a negative,” he says.
Voice verification is the next big sell for the company, something Magee says will take time to establish.
“The technology is ready but it’s a matter of getting people used to the idea and gaining their confidence, especially over privacy requirements.”
Magee is thrilled his company has secured a contract with the Auckland District Health Board (ADHB) because the health sector has been slow to pick up on the technology.
“I take my hat off to the ADHB for its innovation and expect it will see better outcomes for patients using the phone system.”
Riley believes the opportunities for voice in New Zealand are huge and says he will be really excited when multi-model things start happening.
“We aren’t that far off the day when you can tell your mobile phone or laptop that you want to book a flight and it comes back to you with a list of times that you can book by voice.”