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Switch leaves satellite users in dark

Switch leaves satellite users in dark

IT was like going back to the communications Dark Ages for Taupo firm On2It Software this month.

Along with a number of other former Ihug satellite broadband customers, On2it’s internet connection vanished overnight when Australian ISP Bordernet took over the service on September 1.

Bordernet switched its internet broadcasts to a different satellite, leaving some former Ihug customers with their satellite dishes pointed the wrong way.

On2it managing director Brian McGuigan says the company had to revert to a dialup connection until Border-

net finally dispatched a technician from Whakatane to point the company’s dish to Bordernet’s satellite last week.

Reseller News found a number of other users with the same issue on internet forums and McGuigan estimates scores of local customers were affected.

“Bordernet’s local helpline has been swamped. After half an hour calls are picked up by the Australian helpdesk,” he says.

However, John Anderson, Border-net’s Melbourne-based CEO, says the only customers affected are those who had not settled their accounts by August 1.

Customers were invoiced on July 1 and those who paid up were put on a priority list for their satellite dishes to be re-pointed from August 10.

“That priority list was completed by the time the satellite was turned off,” he says.

Those who paid in August were put on a best effort list to be switched.

Bordernet retained over 85% of the around 1,100 customer it inherited from Ihug, Anderson says.

This does not include On2it, however.

McGuigan says Telecom has just extended the reach of its broadband service to his location, about 12 kilometres outside of Taupo, and he has already signed up.


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