SnapperNet says Raritan’s move to service management products is generating interest among resellers here, who are using Raritan’s CommandCenter as a selling tool.
SnapperNet has been Raritan’s sole New Zealand partner for about five years, and was one of 15 partners across Australasia who successfully underwent recertification in March. Raritan ANZ sales director Gary Hull says about another 15 partners didn’t quality to offer the new range, or opted not to.
Raritan’s CommandCenter appliance allows remote monitoring of networks and bandwidth use from one IP address, and adds to its traditional access and control devices such as KVM switches. It is aimed to improve network security and infrastructure management for small businesses.
SnapperNet director Richard Paul says there hasn’t been a lot of sell-through of the CommandCenter yet, but both individuals and resellers have been using it.
“Resellers have taken it to customers’ premises to look at their machines and their network as a chargeable service. It’s the sort of thing you normally need two to three bits of software to do,” Paul says.
He says resellers and customers like the printable network status summary report, as it educates customers with limited knowledge of networks.
Hull says the partners who qualified typically work with medium- or enterprise-size businesses, and are willing to invest in ongoing training.
“The certification process was a good one because it means we’re not over-distributed or over-competitive.”
He says 12 to 15 partners in Australia and New Zealand took up an alternative precertification course, with a view to offering the infrastructure solutions in future.