BMC deal launches Synergy towards ESM
Software services firm Synergy hopes to complete the installation of new hardware and infrastructure in Wellington within a month to support its expansion into enterprise systems management (ESM).
The foray into ESM is the result of a deal signed in March between Synergy and US-owned BMC Software, to upgrade Synergy’s services platform and extend its existing BMC Patrol-based network and application-monitoring capabilities.
BMC partner Planwell is implementing the technology for Synergy.
In over a year, Synergy hopes to be able to implement and work with BMC on services around BMC Remedy’s IT Service Management 7.0, which provides IT Infrastructure Library (ITIL) workflows.
Synergy services manager Gary Collins says the partnership was made when its licences for BMC products came up for review, and the firms are taking a strategic, joint approach to serving ESM customers.
“We were supporting Patrol at a point solution level. That worked for the type of business we were doing but the company has refocused since Jim Donovan joined last year as Synergy CEO. The direction that’s been taken is towards industrial-strength transaction and payment systems.”
Another enterprise-level partnership to result from this focus was between Synergy and online CRM (customer relationship management) specialist Salesforce.com
Collins says Synergy has a series of focused projects in the systems management and monitoring area which will use BMC’s latest applications, and expects the projects will be completed this month.
He says it hopes to make BMC Remedy 7.0 offerings available in 12 to 14 months.
BMC channel account manager Rodney Morton says the partnership allows Synergy to “leverage the services side” of its business.
“It enables Synergy to go to customer x with a whole solutions offering.”
He agrees the partnership is more strategic.
“Rather than operating at an opportunistic level, we’ve aligned at executive, presales and technology level. We’ve joined people from both companies at the hip in those roles.”
Morton says BMC has expanded its offering in the last couple of years through acquisitions and product development and has made a charge in the business management space.
“A few years ago we were known as the Patrol guys or the monitoring guys; that’s really only the tip of what we do.”