Menu
CRM award winner thinks big to stay ahead

CRM award winner thinks big to stay ahead

CRM specialist Complete Solutions aims to secure bigger deals to stay dominant in the market, says CEO John Biggs. "It’s really being able to take up larger work and to position ourselves into large organisations. That’s where the true benefit will come about."

Biggs says business has picked up since version 3.0 of Microsoft CRM was released late last year and Complete Solutions has been "busier than ever" since merging with ERP company Data Group Solutions in April. It won Microsoft’s CRM Partner of the Year award in 2005 and 2006, the two years it has been offered here.

"The greatest challenge for us is maintaining our market position,” says Biggs. “We need to grow at the same rate as the market grows and as Microsoft CRM grows." However, he says his company’s experience in dealing with a range of firms in the eight years it has been selling CRM products is also important. It began offering Microsoft CRM in 2003.

"Some people have a finite customer base, while others bring new ones on. The basis of CRM is the same, it’s just the way you want it for a particular business. Our experience means we know what the customer should be doing because we bring the knowledge of the other 30 or so companies we’ve dealt with in that industry."

Biggs predicts increasing demand for CRM, particularly as the ability to integrate it into other Microsoft offerings increases. "The collaboration available for CRM and Outlook and Office products will become greater. There will be more demand for people who can do the integration and the extensions."

Complete Solutions DG will hire people with integration skills, and partner with others who specialise in this, says Biggs.

He also believes increased uptake of CRM is caused by companies realising that all staff need access to the CRM system to better serve customers.

Microsoft has about 15 CRM-certified software advisor firms in New Zealand.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Microsoftcompletesolutions

Events

Why experience is the new battleground for partners

Join us for an exclusive webinar, in association with Hewlett Packard Enterprise and Technology Services Industry Association (TSIA) and learn about the latest industry insights and how technology services continue to evolve to deliver differentiated value, and how partners can be successful in 2021 and beyond.

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments