Menu
HP's virtual customer service to PC users

HP's virtual customer service to PC users

Hewlett-Packard (HP) is offering a "virtual house call" service to users who have trouble getting their PCs to work

HP Instant Care, announced on Monday, provides personalised service over the Internet. Customers can sit at their home PCs while remote workers defragment a hard drive or speed up booting time by deleting extra files in the Start Up menu.

HP's move follows remote IT services offered to business customers by Dell and Intel. As PC prices continue to fall, some vendors are using improved customer service to differentiate their products in a crowded marketplace.

Dell has been expanding its customer service in an effort to turn around poor earnings results. In June, the company launched "DellConnect", an expansion of its TechConnect service allowing Dell service agents to troubleshoot customers' PCs using a broadband Internet link instead of a personal visit. Dell claims the approach will save time and money compared to the cost of dispatching technicians.

Likewise, remote monitoring is one of the cornerstones of Intel's vPro technology bundle for business desktops, launched in September. One ingredient of the bundle, Intel's Active Management Technology, allows IT managers to make fewer time-consuming "desk-side" visits by booting and repairing PCs remotely.

HP, Gateway and Lenovo have adopted the vPro platform in their business desktops. Dell offers a similar package in the OptiPlex 745 PC. HP Instant Care is free for HP customers whose computers are still under warranty and have purchased either PC Tune-up for US$99 or SmartFriend for $59.99.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HPhp instant carepc care

Events

Featured

Slideshows

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

This exclusive Reseller News Exchange event in Auckland explored the challenges facing the partner community on the cloud security frontier, as well as market trends, customer priorities and how the channel can capitalise on the opportunities available. In association with Arrow, Bitdefender, Exclusive Networks, Fortinet and Palo Alto Networks. Photos by Gino Demeer.

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security
Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomed 2019 inductees - Leanne Buer, Ross Jenkins and Terry Dunn - to the fourth running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing face of the IT channel ecosystem in New Zealand and what it means to be a Reseller News Hall of Fame inductee. Photos by Gino Demeer.

Reseller News welcomes industry figures at 2020 Hall of Fame lunch
Show Comments