Symantec's response to partner feedback

Symantec's response to partner feedback

Security specialist Symantec has made changes to its partner programme, after receiving feedback from the worldwide partner community.

The company has added three new programmes to its list of partner initiatives – a new technical specialist and assessments programme, a unified technical support programme and a three-fold investment in its partner infrastructure.

John Donovan, vice president channels for Asia Pacific and Japan, says the new initiatives are part of Symantec’s continuing efforts to meet partners’ feedback.

“It has been a pretty costly investment for us, but we really value feedback from our partner community.”

The new programmes focuses on the technical aspects of the business, with increased training, support and accreditation. Symantec’s support line has also changed to 24-hours a day, seven-days a week.

All of the assessments are available via Symantec's online partner portal, Partnernet, at no cost to Symantec partners and will be updated on a quarterly basis.

“Symantec continues to invest in its partner community by providing free, online technical assessments to our global partners,” says Julie Parrish, vice president of global channel office at Symantec. “This new accreditation rounds out the company’s current sales and technical training offerings to help our partners establish themselves as credible experts on Symantec products with their customers.”

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