US-based managed services software vendor Kaseya is expanding its presence in the New Zealand market and has signed an agreement with major integrator Infinity Solutions.
Infinity chief technology officer John Gould says the company needed to improve its increasingly unsophisticated Smart Support customer services system, either through development or through a new product.
“We were facing redevelopment at significant cost or finding an industrial strength remote product that we could price at a level our small and medium business customers could afford,” he says.
Gould assessed the products offered by several managed services companies and chose Kaseya because they had a presence in Australia. Infinity has been assessing Kaseya for about three months and will probably continue to market the new remote support service as Smart Support.
Kaseya Australia country manager Tim Dickinson says there is large potential for expansion because the New Zealand market has lots of system integrators.
Kaseya recently ran a seminar series on both sides of the Tasman as part of its bid to encourage service providers to change the way they work.
“The traditional way has been selling by the hour, but that model is quite flawed. The only way you can grow your business is by hiring additional staff.”
Dickinson says interest in the business methods advocated by Kaseya was high among the 50 or so companies represented at the seminars in Auckland and Wellington.
Along with Infinity, New Zealand customers using Kaseya’s software platform include Concerto and Code Blue.
It had attracted 50 customers by the time of its official launch in Australia last week.