Menu
Infinity adopts Kaseya managed services

Infinity adopts Kaseya managed services

US-based managed services software vendor Kaseya is expanding its presence in the New Zealand market and has signed an agreement with major integrator Infinity Solutions.

Infinity chief technology officer John Gould says the company needed to improve its increasingly unsophisticated Smart Support customer services system, either through development or through a new product.

“We were facing redevelopment at significant cost or finding an industrial strength remote product that we could price at a level our small and medium business customers could afford,” he says.

Gould assessed the products offered by several managed services companies and chose Kaseya because they had a presence in Australia. Infinity has been assessing Kaseya for about three months and will probably continue to market the new remote support service as Smart Support.

Kaseya Australia country manager Tim Dickinson says there is large potential for expansion because the New Zealand market has lots of system integrators.

Kaseya recently ran a seminar series on both sides of the Tasman as part of its bid to encourage service providers to change the way they work.

“The traditional way has been selling by the hour, but that model is quite flawed. The only way you can grow your business is by hiring additional staff.”

Dickinson says interest in the business methods advocated by Kaseya was high among the 50 or so companies represented at the seminars in Auckland and Wellington.

Along with Infinity, New Zealand customers using Kaseya’s software platform include Concerto and Code Blue.

It had attracted 50 customers by the time of its official launch in Australia last week.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments