Menu
Infinity adopts Kaseya managed services

Infinity adopts Kaseya managed services

US-based managed services software vendor Kaseya is expanding its presence in the New Zealand market and has signed an agreement with major integrator Infinity Solutions.

Infinity chief technology officer John Gould says the company needed to improve its increasingly unsophisticated Smart Support customer services system, either through development or through a new product.

“We were facing redevelopment at significant cost or finding an industrial strength remote product that we could price at a level our small and medium business customers could afford,” he says.

Gould assessed the products offered by several managed services companies and chose Kaseya because they had a presence in Australia. Infinity has been assessing Kaseya for about three months and will probably continue to market the new remote support service as Smart Support.

Kaseya Australia country manager Tim Dickinson says there is large potential for expansion because the New Zealand market has lots of system integrators.

Kaseya recently ran a seminar series on both sides of the Tasman as part of its bid to encourage service providers to change the way they work.

“The traditional way has been selling by the hour, but that model is quite flawed. The only way you can grow your business is by hiring additional staff.”

Dickinson says interest in the business methods advocated by Kaseya was high among the 50 or so companies represented at the seminars in Auckland and Wellington.

Along with Infinity, New Zealand customers using Kaseya’s software platform include Concerto and Code Blue.

It had attracted 50 customers by the time of its official launch in Australia last week.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Events

Featured

Slideshows

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

This exclusive Reseller News Exchange event in Auckland explored the challenges facing the partner community on the cloud security frontier, as well as market trends, customer priorities and how the channel can capitalise on the opportunities available. In association with Arrow, Bitdefender, Exclusive Networks, Fortinet and Palo Alto Networks. Photos by Gino Demeer.

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security
Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomed 2019 inductees - Leanne Buer, Ross Jenkins and Terry Dunn - to the fourth running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing face of the IT channel ecosystem in New Zealand and what it means to be a Reseller News Hall of Fame inductee. Photos by Gino Demeer.

Reseller News welcomes industry figures at 2020 Hall of Fame lunch
Show Comments