Novell, SAP partner to simplify user support

Novell, SAP partner to simplify user support

Users running SAP applications on Novell's SUSE Linux Enterprise Server operating systems will now be able to get joint maintenance and support under a programme created by the companies.

On Tuesday, Novell and SAP launched the SUSE Linux Enterprise Server Priority Support for SAP Applications programme, offering a single support contact for everything from the operating system to applications. The goal: ease support costs and complexity for customers.

Available now from Novell, the support programme will be integrated into the SAP Solution Manager application management infrastructure and SAP's global support network. Pricing was not announced.

"Customers want choice, and since most of them run heterogeneous IT environments, using both open-source and commercial software, we recognise the need to make service and support as smooth as possible," Gerhard Oswald, an SAP executive board member says. "SAP has a long standing commitment to the open source community, including working with key technical standards organisations to create interoperability with commercial software.

"Our agreement with Novell makes it truly possible for companies to get long-term support and maintenance when deploying SAP applications on Linux, and continues to illustrate the openness and flexibility of business process platforms enabled by SAP and focused on the business and technical standards that drive business process agility and innovation," Oswald says.

The two companies also say they are working together on other projects, including further optimisation of SUSE Linux Enterprise Server for other SAP application platforms, such as SAP Netweaver and SAP Business Suite.

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