With close to a decade of experience in the IT trade each, Stander and Pindoria left tier-two integrator Maclean Computing to launch their Auckland-based technology consultancy Password just three months ago.
“For years, friends and colleagues have been saying 'why don’t you go out there and do it for yourself?' It took a lot of pushing from Rudi’s side and a lot of ‘no’s’ from my side before I was ready,” says Pindoria.
Encouraged by good feedback from peers and feeling that he had matured in his role at Maclean, Stander realised he was ready to move to the next level. “It came to a point where I had to make a long-term decision to either stay employed or take the jump and see whether all these good accolades are a true reflection of my abilities.”
However, neither Stander nor Pindoria wanted to become one-man bands, so decided to pool their expertise and take the leap together to create Password.
“I wanted to do something for a while, but I was not confident enough to go alone. One-man bands don’t have a good reputation out there – I didn’t want to be one of those,” says Pindoria.
The philosophy behind Password is to help companies make informed, business-led decisions regarding technology implementations, says Stander.
“We want to base the way we do business on providing business-led decisions when it comes to IT implementations.”
Pindoria agrees: “We want to be known as the people who deliver business rather than IT and who put solutions in place that drive business value.”
Although the company is brand new, both partners believe their blend of local and overseas experience will be a great asset to Password.
Stander started his career in South Africa and worked in the UK for four years before arriving in New Zealand in 2003. Here he worked for DTSL before joining Maclean Computing for three years.
Originally from Kenya, Pindoria gained a PhD in chemical engineering from the University of London’s Imperial College, where he also spent time tutoring students and working on technology projects.
Following this, Pindoria ran his own technology and business consulting service in London boasting clients such as the Institute of Chartered Accountants, but also servicing clients similar to those he would encounter during his six-and-a-half years at Maclean Computing.
“I was doing similar work to what I was doing at Maclean – looking after mid-range clients.”
Through its consultative, business-orientated approach, Password will help its clients turn IT into a true asset, allowing them to be more strategic with their technology implementations, says Stander.
The company will remain product neutral and will only recommend products it believes are the right fit for the client, adds Pindoria. “We will look at their business, determine what their requirements are and match products to those requirements. This gives us more flexibility.”
To differentiate itself, Password plans to employ new technologies that are not yet widely used in the market to provide proactive service and support, says Pindoria.
“There is technology, such as remote management, out there which can improve the quality of support and make it a lot more proactive.”
Providing remote support allows a client’s infrastructure to be monitored around the clock by fewer people, which means issues can be addressed as soon as they occur and not only during scheduled service calls, says Stander.
“With the technology available today, you don’t need the old formula of having two people per 100 servers – one person can look after 1000 servers,” he says.
Pindoria and Stander also want to capitalise on their strong storage and virtualisation expertise, with Pindoria claiming to be the only certified engineer in the country for Softgrid, Microsoft’s application virtualisation tool.
“We are very excited about application virtualisation and storage, and plan to gain good traction through these technologies,” says Stander.
The company also plans to make its virtualisation and storage skills available to other resellers that do not have this expertise inhouse, says Pindoria.
“We have spoken to many resellers and they are keen to get us on board,” he says.
Password will meanwhile draw on the expertise of a network of contractors to fill in the gaps in its own skills base and to strengthen its support capability.
Using contractors will help the company grow a client base without needing to take on more employees immediately and Stander says the company will grow organically.