Now the head of an 18-strong client services team at Gen-i, Huggins originally intended to train as a chiropractor after completing a Bachelor of Science in psychology and statistics from Auckland University.
However, a hike in course fees meant a change of focus and he took an auditing role at the telco.
The 29-year-old’s achievements over the past eight years have resulted in a swift career progression, with one project a particular highlight. In 2005, as a process leader in business disputes, he made significant improvements on behalf of the organisation.
“We took the throughput time for a dispute from 40 to 50 days to having more than 90 percent of them resolved in less than 30 days,” he says.
The opportunity to use leadership roles to improve service for a large group of customers is important to Huggins.
“We aim to deliver outstanding business results and that really spins my wheels.”
Career development for team members is also a passion. He says there is a big commitment to training at Telecom/Gen-i.
“[Development of other staff] allows me to see other people achieve their individual aspirations.”
As he lives in Wairarapa, north of Wellington, he uses technology to connect to Gen-i’s systems even if he is out of the office. The hour-long daily commute to work is used for “thinking time”.
Although he’s set up to work flexibly, Huggins says it’s not unusual for him to work a lot longer than nine to five during the week. But he does set weekends aside to spend time with his wife (a chiropractor who completed the training course) and their 13-month-old son.
Like many other Kiwi blokes, he also enjoys fishing and watching the All Blacks play.
In his current role, Huggins is involved in pre-sales and post-sales service delivery. Though, in the next two to three years, he aims to move to a position reporting to senior management and then into general management.