Menu
Computer Brokers installs own VoIP system

Computer Brokers installs own VoIP system

In a vote of confidence for the products it sells, Computer Brokers has installed a Zultys VoIP system – the same one it markets to SME customers.

General manager Noel Simpson says the company decided to use the Zultys system, which it promotes in the SME space, because it is as suitable to Computer Brokers as it is to any of its customers. “It has expanded our staff’s depth of knowledge with the product, particularly the sales team. And it helps us promote the product to our customers.”

Computer Brokers has the exclusive Auckland distribution rights for Zultys. It implemented the Zultys MX250 system into Auckland head office, which included installing a mixture of more than 70 Zultys handsets, Polycom handsets and soft phones, as well as integration with Microsoft Outlook.

The company embarked on the upgrade as its previous system was becoming outdated, says Simpson.

“We either had to spend some significant money putting in additional brands to drive the old PABX or have a complete refresh. We decided to go with a complete new system to allow us to have a platform that would continue to scale and be adaptable for us.”

The new system has also improved the company’s helpdesk, as it prioritises calls and allows proper reporting of call volumes, Simpson says.

“We can easily set and measure our KPIs [key performance indicators] instantly, all the time to ensure we have the right resources on board.”

Simpson adds that the installation is another key step along Computer Brokers’ growth-path plan.

“This is the primary platform that allows us to communicate with our customers and if you get it wrong, it can impact on customers significantly.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags computer brokers

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments