In a vote of confidence for the products it sells, Computer Brokers has installed a Zultys VoIP system – the same one it markets to SME customers.
General manager Noel Simpson says the company decided to use the Zultys system, which it promotes in the SME space, because it is as suitable to Computer Brokers as it is to any of its customers. “It has expanded our staff’s depth of knowledge with the product, particularly the sales team. And it helps us promote the product to our customers.”
Computer Brokers has the exclusive Auckland distribution rights for Zultys. It implemented the Zultys MX250 system into Auckland head office, which included installing a mixture of more than 70 Zultys handsets, Polycom handsets and soft phones, as well as integration with Microsoft Outlook.
The company embarked on the upgrade as its previous system was becoming outdated, says Simpson.
“We either had to spend some significant money putting in additional brands to drive the old PABX or have a complete refresh. We decided to go with a complete new system to allow us to have a platform that would continue to scale and be adaptable for us.”
The new system has also improved the company’s helpdesk, as it prioritises calls and allows proper reporting of call volumes, Simpson says.
“We can easily set and measure our KPIs [key performance indicators] instantly, all the time to ensure we have the right resources on board.”
Simpson adds that the installation is another key step along Computer Brokers’ growth-path plan.
“This is the primary platform that allows us to communicate with our customers and if you get it wrong, it can impact on customers significantly.”