Menu
Report claims 16.4 percent of Xbox 360 consoles will fail

Report claims 16.4 percent of Xbox 360 consoles will fail

A new report from independent warranty provider SquareTrade has found that the failure rate of an Xbox 360 is not as high as critics would have you believe, but it is still much higher than the official number from Microsoft.

The number, 16.4 percent, is much higher than the one cited by former Xbox front man Peter Moore (3 percent), and is about half the number reported by many retailers (approximately 33 percent). The now infamous "Red Ring of Death" was responsible for roughly 60 percent of all claims made to SquareTrade regarding the Xbox 360. Compared to the other two consoles on the market, 16.4 percent is high, as both the PlayStation 3 and the Wii have about a 3 percent failure rate. This number is in line with electronics industry norms.

In comments made to 1up.com, SquareTrade CEO Steve Abernethy said the future could see an even higher percentage. "It is reasonable to believe these failure rates will increase over time, since the Xbox 360 failure issues tend to increase with prolonged use where overheating appears the main culprit," he said.

1up makes note of the fact that the 1000 Xbox 360 users used for the report sampling were people who had to seek SquareTrade's warranty service out, and therefore the possibility exists that the randomness factor could be skewed, leaning towards heavy system users who are more likely to overheat their 360s. This does not invalidate the survey, but it should be considered while evaluating its findings.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

New Zealanders kick-started EDGE 2018 with a bout of Super Rugby before a dedicated New Zealand session, in front of more than 50 partners, vendors and distributors on Hamilton Island.‚Äč

EDGE 2018: Kiwis kick back with Super Rugby before NZ session
EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018 kicked off with a dedicated New Zealand track, highlighting the key customer priorities across the local market, in association with Dell EMC. Delivered through EDGE Research - leveraging Kiwi data through Tech Research Asia - more than 50 partners, vendors and distributors combined during an interactive session to assess the changing spending patterns of the end-user and the subsequent impact to the channel.

EDGE 2018: Kiwis assess key customer priorities through NZ research
Show Comments