Menu
HP promises patch for XP SP3 endless reboot snafu

HP promises patch for XP SP3 endless reboot snafu

HP has confirmed that some users of its AMD-based desktops have had problems after installing Windows XP Service Pack 3 (SP3), and said it would issue a patch this week to prevent machines from spiraling into endless reboots. HP also told users to delay installing XP SP3 until that patch was released.

Microsoft, meanwhile, acknowledgedthat it's working on a hotfix of its own.

The confirmations were the latest additions to the weeklong saga of problems some users have encountered after upgrading Windows XP to SP3. Last week, reports began showing up on Microsoft 's support forum of "endless reboots" crippling machines running Advanced Micro Devices (AMD) processors. Many of the users said that the out-of-control PCs were from HP.

Users, led by Jesper Johansson, a former program manager for security policy at Microsoft and currently an MVP (Microsoft Most Valuable Professional) who works at Amazon.com, identified several causes , including one limited to HP-branded systems. According to Johansson -- and later, Microsoft itself -- HP used a disk image created on an Intel-powered machine to factory-install Windows XP on AMD-based PCs. Microsoft had advised computer makers against doing that as long ago as 2004.

An errant reference in Windows Registry for an unnecessary device driver -- "intelppm.sys," a power-management driver designed only for Intel -based PCs -- causes the XP SP3 upgrade to install that driver to AMD systems, said Johansson. That causes the PC to fail to reboot when it restarts after the update. Because most XP machines are set by default to reboot on a failure, the PC reboots repeatedly; some users have had trouble interrupting the endless reboots and regaining control of their computers.

HP did not explicitly admit the problem was its fault, but confirmed some details of Johansson's analysis. "The affected HP systems do not have an Intel driver loaded onto them, but there is a services registry entry that SP3 appears to be recognizing as an instruction to load the Intel driver, subsequently causing the failure," HP said in an e-mailed statement Thursday.

"HP is working diligently with Microsoft on a software update and will be proactively distributing a patch this week through HP Update that will prevent this error from occurring," the company continued. "HP recommends consumers with AMD-based desktops wait until after HP's or Microsoft's updates have been deployed on their systems to install Service Pack 3." The patch will be posted to this page of HP's support site when it's available.

"Microsoft is also developing a prerequisite fix that must be downloaded before SP3 will automatically install prior to its proactive distribution of SP3," HP statement added.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HPxp sp3international newsreboot specialist

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments