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'Endless reboot' AMD PCs blocked from Windows update

'Endless reboot' AMD PCs blocked from Windows update

Microsoft will put filters in place to make sure AMD-powered PCs susceptible to an "endless reboot" problem can't receive Windows XP Service Pack 3 (SP3) from the Windows Update service.

It marked the second time this month that Microsoft has had to bar some systems from obtaining the long-awaited service pack.

The move was in reaction to a weeklong debacle during which some PCs equipped with processors from Advanced Micro Devices rebooted repeatedly after being upgraded to Windows XP SP3.

According to users who diagnosed the endless reboots -- and Microsoft when it first weighed in last week -- some computer makers made the mistake of using a disk image created on an Intel -based machine to factory-install Windows XP on hardware running AMD chips. Microsoft had advised computer makers against doing that as long ago as 2004.

Users afflicted with endless reboots had fingered HP as responsible, saying that their affected PCs were HP-branded desktops. Last week, HP confirmed the snafu and said it would issue a patch.

Microsoft echoed HP in a message of its own on Thursday, but did not call out its OEM partner by name.

"We've determined this problem occurs on AMD-based machines with Windows XP images that were originally captured by an OEM on an Intel-based machine," said Microsoft in an anonymous post to its Micrososft Update team's blog . "The problem is a registry value, present on images created with Intel processors, that causes a driver (intelppm.sys) to load at boot. When intelppm.sys attempts to load on an AMD-based system upon the install of SP3, it causes a blue screen and the continuous reboot."

The same post acknowledged that engineers were working up a fix.

In the meantime, Microsoft will block AMD-based PCs which have the errant registry key from receiving XP SP3 through Windows Update (WU). "We're planning to add a filter to prevent Windows Update from offering SP3 to affected systems," the post continued.


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Tags AMDinternational newswindows service packmicrosoctft

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