IDC spells out main UC drivers

IDC spells out main UC drivers

The adoption of unified communications will forge ahead this year and next, as the technology becomes more sophisticated and helps overcome business problems, says research firm IDC.

The drivers for adoption include the trend toward IP PBXs, the need to compete in a globalised world, attracting and retaining staff and making businesses more productive and environmentally sustainable.

IDC’s Australian-based telecommunications programme manager David Cannon told a recent Auckland unified communications conference, there has been a definite move toward internet protocol (IP) end points since it began tracking the technology in 2005. IDC analysts predict 50 percent of end points in New Zealand will be IP-enabled by the end of the year.

This will make unified communications adoption easier, says Cannon.

“Once you adopt an IP PBX, everything you tack onto that becomes relatively simple. You’ve already converged voice and data and video is just another application on top of that.”

A firm’s communications infrastructure will dictate its ability to compete in the globalised marketplace, Cannon says, adding that low unemployment and the skills shortage are also pushing companies towards unified communications.

Such technology can help attract and retain workers, particularly those in the generation Y category, as well as ageing workers looking for work/life balance, says Cannon.

“If you want to find good people and if you have that technology, that’s a real drawcard to have.”

He says vendors are developing their UC offerings to make them more useable and interoperable.

Looking ahead he sees ‘presence’ (visibility of a user’s availability) becoming increasingly intelligent and automated. Availability may be dictated by the last use of an office keyboard or phone, with automatic updates.

Federation could also be used to share a communications network with partners and customers, after the implementation of appropriate policies.

IDC also believes UC will be adopted more and more by consumers working from home.

Follow Us

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags unified communicationsIDC



The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP has honoured its leading partners in New Zealand during 2018, following 12 months of growth through the local channel. Unveiled during the fourth running of the ceremony in Auckland, the awards recognise and celebrate excellence, growth, consistency and engagement of standout Kiwi partners.

Meet the top performing HP partners in NZ
Show Comments