Menu
iTunes 8 re-release to fix 'blue screen of death'

iTunes 8 re-release to fix 'blue screen of death'

Apple late Thursday re-released iTunes 8 for Windows to roll back a buggy driver that had been bricking Windows Vista PCs with dreaded "blue screen of death" crashes since Tuesday.

In a support document posted around 8:30 p.m. EDT on Thursday, Apple urged Vista users who had been unable to synchronize their iPods or iPhones using iTunes 8 to uninstall both iTunes and an Apple-provided device driver, then download and reinstall the entire 75MB package yet again.

From Vista's "Uninstall a Program" control panel, users should ditch the "Apple Mobile Device Support" driver as well as iTunes itself, then restart the PC. "Re-download and install the updated iTunes 8 installer from www.apple.com/itunes/download," said Apple. "Do not use the iTunes8Setup or iTunes864Setup file you previously downloaded."

Users running Microsoft Corp.'s Vista operating system had reported problems almost as soon as the updated iTunes 8 was posted for download Tuesday. According to scores of users on the Apple support forum, plugging in an iPod or iPhone caused Vista to crash, then display the "blue screen of death" (BSOD), a Windows critical error screen best-known for its blue background.

The BSOD message fingered an Apple-provided USB driver -- "usbaapl.sys" in the 32-bit version of Vista, "usbaapl64.sys" in the 64-bit edition of the OS -- as the culprit. Windows identifies that driver as "Apple Mobile Device Support" in Vista's uninstaller.

According to Windows blogger Ed Bott, who first reported on the iTunes re-release, Apple simply dumped buggy versions of usbaapl.sys and usbaapl64.sys, and swapped in older editions from a July iTunes update.

Users who uninstalled and then reinstalled iTunes 8 said the process did the trick. "The updated iTunes seems to have fixed the BSOD Vista problem for me," reported "ckong" on the longest thread devoted to the crashes.


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags Appleinternational newsblue screen of deathitunes 8

Featured

Slideshows

Kiwi channel closes 2017 with After Hours

Kiwi channel closes 2017 with After Hours

The channel in New Zealand came together to celebrate the close of 2017, as the final After Hours played out in front of a bumper Auckland crowd.

Kiwi channel closes 2017 with After Hours
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP honoured leading partners across the channel at the Partner Awards 2017 in New Zealand, recognising excellence across the entire print and personal systems portfolio.

Meet the top performing HP partners in NZ
Tech industry comes together as Lexel celebrates turning 30

Tech industry comes together as Lexel celebrates turning 30

Leading figures within the technology industry across New Zealand came together to celebrate 30 years of success for Lexel Systems, at a milestone birthday occasion at St Matthews in the City.​

Tech industry comes together as Lexel celebrates turning 30
Show Comments