Menu
iTunes 8 re-release to fix 'blue screen of death'

iTunes 8 re-release to fix 'blue screen of death'

Apple late Thursday re-released iTunes 8 for Windows to roll back a buggy driver that had been bricking Windows Vista PCs with dreaded "blue screen of death" crashes since Tuesday.

In a support document posted around 8:30 p.m. EDT on Thursday, Apple urged Vista users who had been unable to synchronize their iPods or iPhones using iTunes 8 to uninstall both iTunes and an Apple-provided device driver, then download and reinstall the entire 75MB package yet again.

From Vista's "Uninstall a Program" control panel, users should ditch the "Apple Mobile Device Support" driver as well as iTunes itself, then restart the PC. "Re-download and install the updated iTunes 8 installer from www.apple.com/itunes/download," said Apple. "Do not use the iTunes8Setup or iTunes864Setup file you previously downloaded."

Users running Microsoft Corp.'s Vista operating system had reported problems almost as soon as the updated iTunes 8 was posted for download Tuesday. According to scores of users on the Apple support forum, plugging in an iPod or iPhone caused Vista to crash, then display the "blue screen of death" (BSOD), a Windows critical error screen best-known for its blue background.

The BSOD message fingered an Apple-provided USB driver -- "usbaapl.sys" in the 32-bit version of Vista, "usbaapl64.sys" in the 64-bit edition of the OS -- as the culprit. Windows identifies that driver as "Apple Mobile Device Support" in Vista's uninstaller.

According to Windows blogger Ed Bott, who first reported on the iTunes re-release, Apple simply dumped buggy versions of usbaapl.sys and usbaapl64.sys, and swapped in older editions from a July iTunes update.

Users who uninstalled and then reinstalled iTunes 8 said the process did the trick. "The updated iTunes seems to have fixed the BSOD Vista problem for me," reported "ckong" on the longest thread devoted to the crashes.


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags itunes 8Appleblue screen of deathinternational news

Featured

Slideshows

A snapshot of the Kiwi partners set to shine at the Reseller News Awards

A snapshot of the Kiwi partners set to shine at the Reseller News Awards

With the 2017 Reseller News ICT Industry Awards only weeks away, Reseller News profiles the power line-up of partners set to dominate the biggest night on the channel calendar. ​Ranging from the enterprise, down through the mid-market and small business sectors into the heart of the start-up scene, the end result is the most diverse and wide-ranging partner line-up in the history of the Awards, playing host to the leading innovators of the past 12 months.​

A snapshot of the Kiwi partners set to shine at the Reseller News Awards
Show Comments