Gen-i opened the first Australasian training academy for its service delivery people today. The new programme is based on Gen-i’s existing sales academy and aims to strengthen the company’s ability to create strong relationships with its customers.
Called the Service Academy, the new training programme has been designed for Gen-i’s 1,700 people who work across service delivery, providing IT and telecommunications services and support to Gen-i’s 3,300 Australasia clients.
The training will be rolled out as a phased programme, with the first group joining the academy in February 2009, and all groups participating by early 2010.
Gen-i Australasia CEO Chris Quin says the launch of the new programme was a key component in its ongoing work to transform the end-to-end experience for Gen-i clients. “Early in 2008, we created a single Australasian business and set ourselves the goal of becoming Australasia’s largest and most preferred ICT provider,” said Quin. “The quality of our people and the excellence of our service are a key differentiator for us as we continue to build a client-driven business where client preference is key.”
The academy has created an annual training curriculum that will drive prioritisation of investment in the following year. It has established a formal certification and graduation programme similar to that already used in the sales academy.