Housing NZ to replace contact centre platform

Housing NZ to replace contact centre platform

Housing New Zealand’s national contact centre is seeking to improve its operations. According to request for proposal documents released this week, the age of the current platform is resulting in outages and decreasing levels of service.

Scheduling is currently entered manually in an Excel spreadsheet, which is prone to human error. Performance reporting is provided via an MS Access database which is causing further strain on the system.

The department anticipates that a new solution would improve customer service, mean fewer systems failures and provide scope for future growth.

The deadline for replies is Monday 2 March. More details are available on the Government Electronic Tenders website under ICCNZ reference 24813.

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