Menu
'Supplier, be my Valentine' say UK IT managers

'Supplier, be my Valentine' say UK IT managers

All that IT decision makers wanted for Valentine's day was more love from their IT suppliers.

But IT suppliers have been failing to measure the satisfaction of four in 10 decision makers, according to a new survey of 250 IT managers, conducted by Tiger Lily Vanson Bourne.

And customer satisfaction questionnaires were useless, most IT managers said. Six out of ten of those given a questionnaire were not asked the questions they said mattered to them. A third said they never heard about any actions taken as a result.

In the words of one IT decision maker: "It varies, sometimes it appears we're really being listened to, other times it's a company just going through the motions."

IT managers want suppliers to listen to them more, act upon their requests, and show what they are doing to improve relations, according to the survey.

But even if users were frustrated at first by the questionnaires, half of them said that the act of being asked what they thought actually encouraged them to stay with the supplier.


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags international news

Featured

Slideshows

Kiwi channel closes 2017 with After Hours

Kiwi channel closes 2017 with After Hours

The channel in New Zealand came together to celebrate the close of 2017, as the final After Hours played out in front of a bumper Auckland crowd.

Kiwi channel closes 2017 with After Hours
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP honoured leading partners across the channel at the Partner Awards 2017 in New Zealand, recognising excellence across the entire print and personal systems portfolio.

Meet the top performing HP partners in NZ
Tech industry comes together as Lexel celebrates turning 30

Tech industry comes together as Lexel celebrates turning 30

Leading figures within the technology industry across New Zealand came together to celebrate 30 years of success for Lexel Systems, at a milestone birthday occasion at St Matthews in the City.​

Tech industry comes together as Lexel celebrates turning 30
Show Comments