After giving advance notice earlier this month, the Department of Statistics has now posted tender documents for its contact centre services. These services are to support the collection phase of the 2011 Census.
The scope of the process is to select a vendor to provide the centre and messaging system to support the census operation. This includes management of public enquiries, text messaging to collectors and notification of census questionnaires that have been received via post or internet. The vendor must be able to manage a large volume of public enquiries in a short period of time.
The deadline for replies is Wednesday 25 March. More details are available on the Government Electronic Tenders website under ICCNZ reference 25124.