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Gen-i wins telephony deal at NZ Post

Gen-i wins telephony deal at NZ Post

New Zealand Post is about to enter into contract negotiations with Gen-i to provide a total managed service of combined hardware and applications to replace its telephony environment.

The contract will be for three years, says Tracy Voice, general manager business enabling at NZ Post.

Gen-i has won the business ahead of two other respondents to the RFP, Datacom and TelstraClear.

Voice says News Zealand Post is seeking to upgrade its Cisco CallManager environment. “We’re going to version 6.5,” she says.

The replacement, scheduled for completion in October, is intended to provide customer service centres and the enterprise phone suite with significantly improved capabilities and call centre functionality.

Voice says New Zealand Post will continue to operate within the Cisco environment, with the core telephony upgrade involving the replacement of outdated hardware and legacy software, currently owned by New Zealand Post. Facilities management is currently outsourced.

Under the replacement project, New Zealand Post will no longer own the assets, instead joining an industry trend for a completely outsourced service, she says.

“For us, it’s a new way of operating. It will give us the flexibility and benefits of a variable cost model that will reflect the level of business activity across the New Zealand Post Group and enable us to respond quickly to changes in the business environment.”

Gen-i will provide the complete managed service, including hardware and applications supply and support services.

Later this year — “within six to seven months” — New Zealand Post will address Unified communications, Voice says.

“We allowed for that within the RFP process but we’re working on something else first." She wouldn’t say what.

Voice says New Zealand Post continues its long-standing partnership with Datacom, which provides facilities management and applications development services.


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