Menu
Bay of Plenty councils outsource after-hour calls

Bay of Plenty councils outsource after-hour calls

The Bay of Plenty Local Authority Shared Services (BOPLASS) is looking for one vendor to manage its after hours phone calls.

According to request for tender documents released this week after hours calls used to be handled by separate councils. The councils taking part are Tauranga, Rotorua, Whakatane, Taupo, Western Bay of Plenty and Environment Bay of Plenty.

BOPLASS expects that having one vendor will provide consistent service across the region, without losing the individual identity of the participating councils.

During normal work hours calls are managed by the councils’ call centre staff, located onsite. Outside of these hours it is expected that the customer’s enquiry will either be answered by the after hours provider, logged into the council’s service request system for action the next business day, or passed to a third party contractor who will be able to respond to the call.

The vendor is expected to provide a seamless service to the customer, so there is no difference between business and after-hours service.

The deadline for replies is Friday, April 17. More details are available on the Government Electronic Tenders website under ICCNZ reference 25479.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments