Menu
Bay of Plenty councils outsource after-hour calls

Bay of Plenty councils outsource after-hour calls

The Bay of Plenty Local Authority Shared Services (BOPLASS) is looking for one vendor to manage its after hours phone calls.

According to request for tender documents released this week after hours calls used to be handled by separate councils. The councils taking part are Tauranga, Rotorua, Whakatane, Taupo, Western Bay of Plenty and Environment Bay of Plenty.

BOPLASS expects that having one vendor will provide consistent service across the region, without losing the individual identity of the participating councils.

During normal work hours calls are managed by the councils’ call centre staff, located onsite. Outside of these hours it is expected that the customer’s enquiry will either be answered by the after hours provider, logged into the council’s service request system for action the next business day, or passed to a third party contractor who will be able to respond to the call.

The vendor is expected to provide a seamless service to the customer, so there is no difference between business and after-hours service.

The deadline for replies is Friday, April 17. More details are available on the Government Electronic Tenders website under ICCNZ reference 25479.


Follow Us

Join the newsletter!

Error: Please check your email address.

Featured

Slideshows

Kiwi channel closes 2017 with After Hours

Kiwi channel closes 2017 with After Hours

The channel in New Zealand came together to celebrate the close of 2017, as the final After Hours played out in front of a bumper Auckland crowd.

Kiwi channel closes 2017 with After Hours
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP honoured leading partners across the channel at the Partner Awards 2017 in New Zealand, recognising excellence across the entire print and personal systems portfolio.

Meet the top performing HP partners in NZ
Tech industry comes together as Lexel celebrates turning 30

Tech industry comes together as Lexel celebrates turning 30

Leading figures within the technology industry across New Zealand came together to celebrate 30 years of success for Lexel Systems, at a milestone birthday occasion at St Matthews in the City.​

Tech industry comes together as Lexel celebrates turning 30
Show Comments