Communications giant Avaya has acquired the software business of local distributor Agile, as part of a bid to expand in the contact centre mid-market. The amount of the deal is undisclosed.
Contact Centre Express, developed in New Zealand by Agile, was previously used under OEM (original equipment manufacture) license by Avaya in 84 countries.
“Our acquisition of Agile Software – and the evolution of Avaya Contact Centre Express – reinforces our strong commitment to the mid-market contact centre space,” says Anthony Bartolo, general manager of Integrated Office and Contact Center Communications for Avaya. “Combining the expertise of Agile Software and Avaya will enable us to deliver more new and innovative solutions to our mid-market customers.”
According to a spokesperson, Agile will continue to develop and distribute the software locally, and will use the funds from the acquisition to expand it systems integration business in Asia Pacific and the US.
Avaya has recently released version four of the software. Among the enhancements are new multimedia, reporting and self-service capabilities designed to enhance customer service and productivity for mid-size companies or divisions of large organisations, the vendor says.