SaaS provider MHA wants to sign new resellers for its latest managed service – Hosted Communicator.
Director Paul O’Brien says it is “productising” the integration of Microsoft Office Communications Server 2007 R2 with Exchange and Voice over IP (VoIP), in a bid to take away the cost and complexity of implementing such unified communication systems.
MHA hosted the first version of OCS 2007, but now wants to capitalise on the functionality of the second release. “R2 gives a lot more control around telephony and forwarding calls, simplifying calls to different phones and integration with Exchange.”
Founded in 2002, Auckland-based MHA already has about 15 to 20 resellers, ranging from small IT shops to integrators and ISPs.
Resellers can bundle hardware, services and consulting with MHA’s hosted service, says O’Brien.
Hosted Communicator integrates instant messaging, video calling, Live Meeting and call and video conferencing, while also offering Presence and Exchange Voice integration for Text to Speech on appointments and emails.
Existing phone numbers can be ported to the Hosted Communicator service.
“If a company wants to put OCS in the office there’s the expense of putting it in and maintaining it, the Outlook integration and making it talk to a SIP provider, and getting a high-quality line and data connection,” says O’Brien.
“You just download and subscribe to the [Hosted Communicator] service. We want to ‘productise’ all those areas that make OCS a complicated solution and scale it right down so a two-person business can use it.”
MHA works with SIP trunk (VoIP data circuit) providers to allow telephony integration, and in New Zealand the company has chosen Orcon as its preferred SIP provider.
It plans to partner with other SIP providers in the US and Europe to allow local firms to set up remote branch offices.