Key Benefits for Wendy’s New Zealand
• Self-service business intelligence: Managers can perform their own analyses and create reports themselves
• Browser-based dashboard displays key business metrics
• Faster decision-making: Sales figures and reports from all 15 outlets compiled daily instead of weekly
• More informed decision-making: Utilisation of Aloha POS data increased from 10 percent to 80 percent
• IBM Cognos TM1
• Cognos Executive Viewer
• Microsoft SQL Server Database
• Aloha point of sale system
“Cortell has successfully turned information into a strategic asset for Wendy’s New Zealand. Using IBM Cognos, Cortell has provided Wendy’s with state of the art business analysis and insight into customer behaviour. Wendy’s is now able to analyse sales data in near real-time, enabling it to improve marketing decisions in a competitive environment.” - Raymond Skoglund, IBM New Zealand channels manager.
The CFO, financial controller, marketing manager and district managers at Wendy’s restaurants now have next-day access to almost all of the sales data captured from its Aloha point of sales solution at each of its 15 nation-wide outlets.
Before implementing IBM Cognos TM1, it used only as much as 10 percent of the information and the individual reports had to be laboriously prepared by a sub-contractor. With the browser-based TM1 Executive Viewer, Wendy’s managers can now simply log on and view and query the latest facts and figures and get real information as they make day-to-day and strategic decisions.
Wendy’s wasn’t really in the market for a mid-market business intelligence solution. “We had just helped them install a Microsoft SQL Server database,” says Belinda Johnson, director of Cortell New Zealand, the IBM business partner that provided the TM1 solution and implementation services.
“We discovered that they had volumes of data from their Aloha Point of Sale solution that they weren’t taking full advantage of. We organised a demo for Wendy’s management team and showed them how they could access and manipulate the information using the TM1 Executive Viewer. Straight away they saw the potential.”
Cortell was awarded the contract to install IBM Cognos TM1. “There are a number of tasks involved in setting up a multi-dimensional database,” continues Johnson, “such as building the ‘cubes’ with the various data relationships and then designing the dashboards for specific user sets. This is just the first phase of the implementation. Next we’ll work on adding supply chain information and then budgeting, planning and human resources. The advantage of TM1 is that it can take data from many different sources and combine them into valuable business knowledge.
“Almost immediately,” says Johnson, “Wendy’s noticed an abnormally high number of cancelled transactions versus sales at one of their outlets. They investigated and were able to reduce the cancellation rate significantly. This one event alone – uncovering and correcting an inefficient business practice – would provide a return on investment of less than six months.”
The CFO and marketing team use the Executive Viewer every day as they monitor sales and performances. “Before, they had to request static reports from an IT sub-contractor,” notes Johnson.
“Now they can prepare their own and modify the parameters if they want. It’s much faster and gives them more control. For instance, they noted that sales followed certain patterns during the day and they rescheduled staff to match the workload. This is just one of the examples how Wendy’s is using business intelligence to reduce costs without compromising service or quality.”