Menu
RightNow launches cloud services agreement

RightNow launches cloud services agreement

Cloud service provider RightNow has launched a cloud services agreement (CSA) for licensing enterprise cloud software.

According to the company, it provides the guaranteed-pricing benefits of a traditional master services agreement without escalating maintenance bills, lock-in, and shelfware.

The CSA includes an annual usage alignment, three year price commitment, annual termination and cash service level credits.

RightNow aims to provides relief from complex negotiations that are standard operating procedure with traditional agreements. CEO Greg Gianforte says because RightNow has reduced risk for clients, the company wants clients to spend less time negotiating contracts.

“Enterprise cloud computing shouldn’t involve shelfware, vendor lock-in, or classic enterprise software selling tactics. RightNow is taking bold steps to reinvent how cloud vendors engage with client,” says Gianforte.

RightNow has also set what it calls a cloud challenge for the industry with a set of rules.

These include no shelfware, minimum five-year pricing certainty, no long-term contract lock ins, roll-over usage and cash service credits.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags RightNow

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments