Communications specialist Agile has disestablished a small number of roles, as it repositions for growth after changes to its vendor partner Avaya’s local distribution model.
Last October, Avaya announced Distribution Central would take responsibility for distributing Avaya’s unified communications and contact centre technologies in New Zealand, while Agile would remain the vendor’s key partner focused on growing the trans-Tasman customer base. Distribution Central had already had a nine-month partnership with Avaya in Australia.
Agile CEO Tony Jayne says Avaya’s distribution changes, and an adjustment of resources to support key areas of potential growth for Agile, resulted in the restructure. Fewer than 10 roles were affected, he says.
“A number of redundancies related to the changes to the business model that was in place and additional investment in different areas of the business,” says Jayne. “Adjustments were needed and unfortunately that does involve people and resources.”
Until the distribution changes, Agile “acted effectively as Avaya in New Zealand”, says Jayne. It no longer has the logistics business associated with the distribution of Avaya, he says.
Agile wants to ensure it has the skills and resources to support the areas it has and will be investing in, Jayne says. These include its Australian office, which was launched officially last September. The Australian business continues to grow, he says.
Agile is also investing heavily in business networks – it added new agencies Nokia Siemens Networks and Ceragon Networks late last year to complement the RAD Data Communications agency.
It has taken on additional resources in sales and technical roles to support that part of its business, Jayne adds.
The company also sees strong growth potential in its unified communications business, particularly in videoconferencing and contact centres, he says.
It will focus on its Microsoft partnership in this area.
The systems integration business – Agile Integration – has recently moved to larger premises not far from the previous site on Auckland’s North Shore.
Jayne says it is a “much more corporate office” and includes a larger Network Operations Centre and enhances spaces for customers who visit the new premises.
At the time of writing Agile was assisting staff affected by the restructure to transition to other roles within its own company or in other firms. Agile is part of Comworth Group.
Agile is part of the Comworth Group, which also includes distributor Comworth Systems. Agile was launched in 1999.