Ingram aims to eliminate 'major' website issues this month

Ingram aims to eliminate 'major' website issues this month

Ingram Micro has made several changes to its problem-plagued website, launched at the start of March, and plans more in the next two to three weeks.

In an email to partners today, the distributor said the changes it has made “will go a long way to addressing many of the concerns that have been raised and will improve your experience of the site.”

“Before the end of April, we aim to have the major issues behind us, but we will not be stopping there. We will continue to use your feedback as we add even more functionality to the site,” managing director Gary Bigwood said in the statement.

On launch, partners had problems logging into the site and accessing the URL, with pages timing out and running slowly.

Two weeks after launch, many criticised the lack of functionality of the site, and said it was harder to use and navigate than the old site.

According to today’s email, changes made in recent weeks include a new List View to enable partners to see more products on one screen at one time, and the ability to view vendor options and accessories without clicking ‘show more’. Others include the addition of a list of third party options and accessories. Partners can also click on product images to view more details about the product, while default search result numbers and list/image view options will be stored in a partner’s profile. Warranty information for resellers is in the process of being updated.

In the next two to three weeks, the distributor says it plans “enhanced granularity” of information on order statuses, information on the expected time of arrival of back orders, and new product sub-categories displayed under the vendor menu. In addition, it plans to add the ability to select multiple filters before a page refreshes, and printer-friendly versions of invoices and product pages.

Bigwood used the email to again apologise for inconvenience the issues had caused partners, and said the distributor was committed to getting everything right with the new website.

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